Privacy policy

EXA Agency FZ-LLC
Last Updated: July 13, 2026
Website: getpulls.co
Contact: info@getpulls.co

This Privacy Policy explains how EXA Agency FZ-LLC (“EXA Agency,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, purchase or use our products or services, submit materials to us, communicate with us, or interact with our advertising and marketing.

We are a company incorporated in the United Arab Emirates:

  • Company: EXA Agency FZ-LLC

  • Licence No.: 17002184

  • Address: FDAM0301, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates

  • Privacy Contact: info@getpulls.co

Our services are intended and offered only to customers located in the United States. We may block, refuse, or cancel purchases from other jurisdictions.

By accessing our website, purchasing a product or service, or submitting information or materials to us, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it separately or through an appropriate notice or action.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect from or about:

  • visitors to getpulls.co and related pages, checkout pages, forms, or funnels operated by us;

  • customers who purchase our personalized profile-renewal service;

  • customers who purchase our standard Chatting System or related digital materials;

  • people who submit photographs, profile links, questionnaire responses, or other materials for service delivery;

  • people who contact us through email, WhatsApp, social media, forms, or similar channels;

  • subscribers and people who interact with our marketing, advertisements, or post-purchase communications; and

  • users of related products or services where this Privacy Policy is displayed or linked and the relevant data practices are materially consistent with those described here.

Our services are intended only for adults. You must be at least 18 years old and legally considered an adult in your place of residence to purchase or use them.

2. Nature of Our Services

We provide a personalized, done-for-you profile-renewal service designed primarily for Tinder and potentially usable, at the customer’s discretion, on other dating or social platforms.

Depending on the package purchased, the service may include:

  • four newly created or edited profile photographs based on customer-supplied reference photographs;

  • a recommended profile bio;

  • a recommended order for profile photographs;

  • recommended prompts, interests, settings, and other profile elements;

  • guidance concerning the use of premium platform features; and

  • related profile-optimization recommendations or digital materials.

We may also offer a standard Chatting System containing general strategies, examples, and ready-to-use templates. The Chatting System is not personalized and does not require customers to submit private dating conversations or information about their matches.

We do not request access to, log in to, operate, or manage a customer’s Tinder or other third-party account. Customers implement the delivered materials themselves and remain responsible for their accounts, platform activity, interactions, subscriptions, purchases, and compliance with each platform’s rules.

We are an independent service provider. We are not Tinder, a dating platform, a matchmaking service, or an introduction service, and we are not affiliated with, endorsed by, or sponsored by Tinder or any other dating platform. Tinder is a trademark of its respective owner.

We do not provide:

  • matchmaking or introductions to third parties;

  • access to other users’ profiles or private information;

  • access to or management of customer dating accounts;

  • escort, adult, sexual, or compensated-relationship services;

  • impersonation services or authorization to use another person’s identity; or

  • guaranteed likes, matches, replies, dates, relationships, or romantic outcomes.

This Privacy Policy should be read together with our Terms of Service, Refund Policy, checkout disclosures, and any product-specific terms presented to you.

3. Personal Information We Collect

The information we collect depends on how you interact with us and which product or service you purchase.

3.1 Contact, Order, and Customer Information

We may collect information you provide directly, including:

  • name;

  • email address;

  • billing address;

  • country, state, region, or city;

  • phone number or WhatsApp contact, if used;

  • purchase and order information;

  • customer-service and support requests;

  • survey, questionnaire, or form responses;

  • marketing preferences; and

  • messages, comments, feedback, or other communications sent to us.

3.2 Profile-Renewal Materials

To provide the personalized profile-renewal service, we may request or receive:

  • approximately three reference photographs of you, which may include a front-facing photograph, a side-profile photograph, and a full-body photograph;

  • links to your own current Instagram, dating, social-media, or other public profiles;

  • screenshots or content from your own current profile;

  • your current bio or other profile text;

  • general information about you, such as your interests, hobbies, occupation, lifestyle, style preferences, profile goals, or similar non-sensitive background information;

  • questionnaire responses and creative preferences;

  • drafts, edits, generated images, derivative files, working files, and final deliverables created while performing the service; and

  • communications relating to revisions, delivery, support, complaints, or disputes.

Some requested materials are necessary to perform the purchased service. If you do not provide sufficient reference photographs or requested information, we may be unable to create or deliver the service.

You may provide links only to profiles that belong to you or that you are legally authorized to submit. We may review publicly available content on those profiles solely for service delivery, support, verification of your instructions, fraud prevention, or dispute handling.

3.3 Information We Do Not Request

You must not provide:

  • passwords, login credentials, verification codes, or account-access tokens;

  • government identification documents;

  • nude, intimate, or sexually explicit images or content;

  • content involving or depicting minors;

  • photographs or identity materials belonging to another person;

  • private conversations with matches or other third parties;

  • unblurred third-party names, usernames, faces, photographs, contact details, or private information;

  • financial-account passwords or full payment-card details; or

  • health, religious, political, biometric-identification, sexual-orientation, sexual-activity, or other sensitive information that is not necessary for the service.

If you submit prohibited, excessive, or unnecessary information, we may decline the service, remove the material, restrict further processing, or take other appropriate action.

3.4 Payment Information

Payments and checkout may be processed by third-party e-commerce and payment providers, such as Shopify, Shopify Payments, Stripe, PayPal, Apple Pay, Google Pay, or other providers that may be available from time to time.

We do not directly store your complete payment-card number. We may receive limited payment-related information, including:

  • payment status;

  • transaction or order identifier;

  • billing information;

  • payment method type;

  • limited card information, such as the last four digits, where provided by the processor;

  • fraud, verification, or risk signals; and

  • refund, dispute, or chargeback information.

Payment providers process payment information under their own terms, privacy policies, and legal obligations.

3.5 Information Collected Automatically

When you visit or interact with our website, checkout, forms, emails, or advertisements, we and our service providers may automatically collect:

  • IP address;

  • browser and device type;

  • operating system;

  • referring and exit pages;

  • pages viewed and time spent on pages;

  • clicks, scrolling, and other interactions;

  • approximate location derived from IP address;

  • cart, checkout, and purchase activity;

  • cookie, pixel, session, and advertising identifiers;

  • email interaction data, where permitted;

  • analytics, attribution, and conversion data; and

  • fraud-prevention and security information.

We may collect this information through cookies, pixels, tags, scripts, SDKs, server-side integrations, conversion APIs, and similar technologies.

3.6 Communications

If you communicate with us through email, WhatsApp, social media, forms, or similar services, we may collect and retain your contact details, messages, attachments, delivery or read information where available, and communication history.

These communication services are operated by third parties and may retain data according to their own settings, terms, legal obligations, and technical processes.

3.7 Information From Service Providers and Other Sources

We may receive information from e-commerce providers, payment processors, fraud-prevention services, advertising and analytics partners, form providers, communication services, and other vendors used to operate our business.

We may also review information from public profiles that you specifically direct us to review for the service.

4. AI-Assisted Image Creation and Editing

4.1 How We Process Photographs

The profile-renewal service may involve artificial intelligence, generative-image technology, image compositing, likeness-preservation techniques, face or facial-feature processing, retouching, upscaling, color correction, background modification, and human editing.

These processes may analyze visible attributes in submitted photographs, such as facial features, appearance, body position, pose, lighting, clothing, expression, or style, to create or edit images intended to resemble you.

We use this processing to produce the service you requested. We do not use submitted photographs to authenticate access to an account, establish a government identity, or maintain a facial-recognition identification database.

The photographs and outputs may be processed through more than one model, website, application, API, editing service, or technical provider. The specific tools may change as our technology, workflow, quality requirements, availability, and service providers evolve.

4.2 Third-Party AI and Editing Providers

Third-party AI, editing, storage, file-transfer, and creative-technology providers may receive or process customer photographs, prompts, instructions, drafts, outputs, or associated technical data as necessary to provide the service.

These providers may process and retain information according to their contracts, account settings, security practices, privacy policies, abuse-prevention requirements, and applicable law. Retention periods and product-improvement practices may differ between providers and may change over time.

Depending on the provider and its terms, information may be processed for service operation, security, abuse prevention, troubleshooting, quality, legal compliance, product improvement, or model development.

We do not intentionally submit customer materials for the purpose of training our own general-purpose AI models, and we do not direct providers to use customer photographs for unrelated advertising.

However, because we may use different third-party tools, we cannot promise that every provider follows identical retention, product-improvement, or model-training practices. We use reasonable care in selecting tools and settings appropriate to our service, but third-party infrastructure and practices are not entirely within our control.

By submitting materials for the purchased service, you direct and authorize us to use appropriate AI, editing, storage, communication, and delivery tools as reasonably necessary to create and deliver your personalized materials, subject to this Privacy Policy and applicable law.

4.3 Human Review and Contractors

Authorized employees, contractors, freelancers, editors, designers, or other service contributors may access submitted photographs and related materials when reasonably necessary to create, review, edit, deliver, troubleshoot, or support the service.

Such contributors may be located in Italy, the United Arab Emirates, or other countries and are expected to follow confidentiality, data-protection, and limited-use obligations under their agreements with us.

4.4 Customer Authorization and Ownership

By submitting photographs or profile materials, you represent that:

  • the materials depict you and belong to you, or you otherwise have the legal right to submit and authorize their processing;

  • every person depicted is an adult;

  • the materials do not violate another person’s privacy, publicity, intellectual-property, contractual, or other rights;

  • the materials do not contain prohibited or unlawful content; and

  • you authorize their processing for the purpose of performing and delivering the service.

We may request an additional confirmation or checkbox when you submit photographs or other service materials.

5. Sensitive Personal Information

We do not intentionally request sensitive personal information beyond what is reasonably necessary to perform the service.

Depending on applicable law and the technology used, facial photographs or technical processing of facial features may be treated as sensitive or biometric-related information even where they are not used for authentication or unique identification.

We process submitted facial photographs and associated technical data only as reasonably necessary to create, edit, deliver, secure, support, and document the purchased service; prevent fraud or misuse; comply with law; or protect legal rights.

We do not use them to make decisions concerning employment, credit, housing, insurance, healthcare, education, or other similarly significant matters.

Please do not submit sexual orientation, sexual activity, health information, government identifiers, precise geolocation, religious or political beliefs, or other sensitive information unless we expressly request it and it is necessary for the service.

If you voluntarily provide unnecessary sensitive information, we may remove it or process it only as permitted by law and reasonably necessary to address your submission.

5.1 Biometric Notice and Retention, Where Applicable

Ordinary photographs are not necessarily biometric identifiers or biometric information under applicable law.

We do not intentionally use customer photographs for identity authentication, facial recognition, surveillance, or enrollment in our own biometric-identification database. However, certain image-processing or likeness-preservation technologies may create or process facial measurements, facial vectors, face geometry, or similar technical data that may be regulated as biometric information in some jurisdictions.

To the extent we or a service provider collect or process information legally defined as a biometric identifier or biometric information, the specific purposes are to:

  • create and edit the images requested by the customer;

  • preserve the customer’s likeness;

  • perform quality control;

  • secure or troubleshoot the service;

  • prevent fraud or misuse; and

  • deliver or support the purchased service.

Such information may be disclosed to the AI, image-processing, editing, storage, security, and service-delivery providers described in this Privacy Policy only as reasonably necessary for those purposes or as otherwise permitted by law.

We do not sell, lease, trade, or otherwise profit from biometric identifiers or biometric information as such.

Where legally required, we will provide any additional notice and obtain consent or a written electronic release before the relevant processing begins. If you do not provide a required consent, we may be unable to provide the personalized image service.

Where legally required, biometric identifiers or biometric information within our possession or control will be permanently destroyed when the initial purpose for collecting or obtaining them has been satisfied, or within three years after your last interaction with us, whichever occurs first, and sooner where applicable law requires a shorter period.

Destruction may be delayed only where permitted or required by law, such as in response to a valid warrant, subpoena, legal obligation, fraud concern, claim, or dispute.

We will require relevant service providers to address covered biometric data in accordance with applicable law and their contractual obligations, but deletion from technically separate backups or provider systems may follow their lawful deletion and backup cycles.

6. How We Use Personal Information

We may use personal information to:

  • operate, maintain, secure, and improve our website and business;

  • process purchases, payments, refunds, disputes, and chargebacks;

  • communicate with customers and provide support;

  • collect the materials required to perform the service;

  • create, edit, review, and deliver personalized profile photographs and profile recommendations;

  • deliver the Chatting System and other purchased digital materials;

  • personalize the service based on customer instructions and submitted materials;

  • review a customer-directed public profile for service delivery;

  • provide onboarding, transactional, delivery, and service-related communications;

  • conduct internal quality control and workflow improvement without using customer photographs to train our own general-purpose AI models;

  • analyze website, checkout, product, and advertising performance;

  • measure conversions and advertising attribution;

  • personalize or improve marketing where permitted;

  • send marketing communications subject to applicable consent and opt-out requirements;

  • detect and prevent fraud, misuse, prohibited content, security incidents, and unauthorized activity;

  • maintain business, accounting, tax, audit, and transaction records;

  • enforce our Terms of Service and other agreements;

  • establish, exercise, or defend legal claims;

  • comply with legal, regulatory, tax, accounting, and law-enforcement requirements; and

  • protect our customers, personnel, service providers, payment infrastructure, rights, property, and business.

Where applicable law requires a legal basis, we may rely on performance of a contract, steps requested before entering a contract, consent, compliance with legal obligations, protection of legal rights, fraud prevention, security, and our legitimate business interests, provided those interests are not overridden by applicable rights.

7. Marketing Communications

We may send:

  • order confirmations and receipts;

  • onboarding and material-submission instructions;

  • service updates and delivery messages;

  • support communications;

  • abandoned-cart or checkout reminders;

  • educational or product-related emails;

  • requests for feedback; and

  • offers for related products or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting info@getpulls.co.

We may continue sending non-marketing communications that are necessary for an order, service delivery, security, legal notices, or an existing customer relationship.

We may use WhatsApp, SMS, social media, or similar channels for support, delivery, communications you initiate, or marketing where permitted. Availability and use of these channels may change over time.

8. Cookies, Pixels, Analytics, and Advertising

We may use cookies and similar technologies to:

  • make the website and checkout function;

  • remember preferences;

  • maintain sessions and security;

  • understand website usage;

  • analyze customer journeys and conversion performance;

  • detect fraud or technical problems;

  • measure and attribute advertising;

  • retarget visitors;

  • create or improve advertising audiences; and

  • personalize marketing where permitted.

These technologies may be operated by Shopify, Meta, Google, TikTok, email or CRM platforms, analytics providers, advertising networks, and other vendors used from time to time.

We may also use server-side tracking or send hashed contact information and transaction events to advertising partners for measurement, attribution, audience matching, or advertising optimization.

You may manage certain cookies through our cookie banner or preference tool where available, browser settings, device settings, platform advertising controls, or recognized opt-out preference signals where required by applicable law.

Blocking cookies may affect website or checkout functionality.

9. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy.

9.1 E-Commerce, Payment, and Business Operations

These recipients may include:

  • Shopify and other website, hosting, checkout, or e-commerce providers;

  • Shopify Payments, Stripe, PayPal, Apple Pay, Google Pay, and other payment processors;

  • fraud-prevention, security, verification, and chargeback-management providers;

  • email, CRM, customer-support, form, survey, scheduling, and communication providers;

  • cloud storage, file-transfer, backup, productivity, and delivery providers;

  • accountants, lawyers, tax advisors, insurers, auditors, and compliance professionals; and

  • vendors that help us operate, monitor, support, or secure the business.

9.2 AI, Creative, and Service-Delivery Providers

We may disclose customer photographs, profile materials, instructions, working files, and outputs to:

  • generative-AI and image-processing providers;

  • image-editing, compositing, face or likeness-preservation, retouching, and upscaling tools;

  • authorized editors, designers, contractors, freelancers, and quality reviewers;

  • cloud storage and file-transfer providers; and

  • digital delivery and communication services.

These recipients receive information only as reasonably necessary for service delivery, support, security, dispute handling, or related operational purposes, subject to their applicable roles, terms, and obligations.

9.3 Advertising and Analytics Partners

We may disclose website activity, cookie identifiers, device or advertising identifiers, approximate location, purchase events, conversion information, and hashed contact information to advertising and analytics partners such as Meta, Google, TikTok, Shopify Analytics, and similar providers.

We do not intentionally disclose customer reference photographs, generated profile photographs, or private profile-renewal materials to advertising partners for their own advertising or for building advertising audiences.

9.4 Legal, Safety, and Compliance Disclosures

We may disclose information when we reasonably believe it is necessary to:

  • comply with applicable law, regulation, legal process, or lawful governmental request;

  • enforce our agreements or protect legal rights;

  • prevent, investigate, or respond to fraud, abuse, prohibited content, security incidents, chargebacks, or unlawful conduct;

  • protect the safety, rights, property, or security of customers, personnel, service providers, the public, or our business; or

  • establish, exercise, or defend claims.

9.5 Business Transfers

Personal information may be disclosed or transferred in connection with a merger, financing, acquisition, sale, restructuring, reorganization, insolvency, or transfer of some or all of our business or assets, subject to applicable law.

10. No Sale for Money; Sharing and Targeted Advertising

We do not sell personal information for money.

Some U.S. state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Under those definitions, our use of advertising pixels, cookies, conversion APIs, retargeting, audience matching, analytics, or similar technology may constitute sale, sharing, or targeted advertising even when no money is exchanged for the information.

Where applicable, you may opt out by:

  • using our cookie or privacy-preference tool;

  • enabling a legally recognized browser opt-out preference signal, such as Global Privacy Control;

  • adjusting platform or device advertising settings; or

  • contacting info@getpulls.co with the subject line “Privacy Opt-Out.”

We do not knowingly sell or share the personal information of people under 16. Our services are restricted to adults aged 18 or older.

11. Customer Photographs and Marketing

We do not use customer reference photographs, generated photographs, profile materials, testimonials, or case-study information in public marketing, advertising, social media, testimonials, or promotional case studies unless the customer provides separate written permission.

Any permission may be subject to additional terms describing the approved content, format, duration, anonymization, or withdrawal rights.

Refusing marketing permission does not prevent you from purchasing the underlying service.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, support, security, fraud prevention, transaction administration, dispute and chargeback handling, legal claims, and compliance with tax, accounting, regulatory, and legal obligations.

Retention depends on the category of information, the systems involved, the sensitivity of the data, the status of the customer relationship, legal requirements, technical constraints, and whether the information is needed to protect legitimate rights.

12.1 Profile-Renewal Materials

Reference photographs, questionnaires, profile links, drafts, generated images, working files, and related materials may be retained while we create and deliver the service and for a reasonable period afterward for support, quality control, fraud prevention, troubleshooting, disputes, chargebacks, enforcement, and legal protection.

We may delete source materials, drafts, working files, or final deliverables at any time after delivery when they are no longer reasonably needed.

We do not promise permanent storage, archiving, redelivery, or recovery of delivered materials. Customers are responsible for promptly downloading, securing, and retaining their final deliverables.

12.2 Transaction and Business Records

Order, payment, tax, accounting, refund, dispute, chargeback, consent, and customer-communication records may be retained for longer periods where reasonably necessary for legal, financial, audit, contractual, or business-protection purposes.

12.3 Marketing and Technical Data

Marketing, cookie, analytics, advertising, and technical data may be retained according to our business needs, customer choices, consent status, platform settings, and the retention periods of relevant providers.

12.4 Communications, Backups, and Residual Copies

Information may remain for a period in emails, WhatsApp or other communication histories, logs, cached files, archives, backups, security systems, vendor systems, or disaster-recovery copies.

Such copies may not be immediately accessible or capable of individual deletion and may remain until overwritten, isolated, anonymized, or removed through ordinary retention and backup cycles.

When information is no longer needed, we take reasonable steps to delete, anonymize, restrict, or stop actively using it, subject to legal obligations, legitimate dispute or security needs, technical limitations, and the operation of third-party systems.

Where required, we may instruct relevant service providers to address valid deletion requests, but we cannot guarantee instantaneous deletion from every independent, backup, cached, or technically separate system.

13. Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information, taking into account the nature of the information, the service, available technology, and relevant risks.

These measures may include:

  • limiting access to people who reasonably need information for their work;

  • confidentiality and data-protection obligations for personnel and contractors;

  • password, authentication, access-control, and security features available through the services we use;

  • reputable payment, cloud, communication, and technology providers;

  • fraud, abuse, and security monitoring; and

  • reasonable deletion, restriction, or access-management practices.

Some security controls are provided and managed by third-party platforms.

No transmission, storage, AI system, website, or security measure is completely secure, and we cannot guarantee absolute security. You should not submit passwords, identity documents, intimate content, or information that we have not requested.

14. International Processing and Transfers

EXA Agency FZ-LLC is based in the United Arab Emirates. Our services are intended for customers located in the United States, and our personnel, contractors, and service providers may operate from the United Arab Emirates, Italy, and other countries.

Accordingly, personal information may be transferred to, stored in, or processed in countries whose privacy laws differ from those of your state or country of residence.

Where required by applicable law, we use appropriate contractual, organizational, consent-based, service-necessity, or other lawful transfer mechanisms.

By requesting a service that requires international processing and submitting materials for that service, you understand that international processing is inherent in our operations. This statement does not limit any rights or safeguards that cannot lawfully be waived.

15. U.S. State Privacy Notice

This section applies to residents of U.S. states that provide privacy rights, but only to the extent the relevant law applies to us or to the particular processing.

Nothing in this section is intended to represent that a law applies where its legal thresholds, scope, or conditions are not met.

15.1 Categories Collected

Depending on your interaction with us, we may collect the following categories during the preceding 12 months:

  • Identifiers: name, email address, billing address, IP address, phone number, device identifiers, cookie identifiers, and profile handles or links;

  • Customer and commercial information: products purchased, order history, billing information, payment status, refunds, disputes, and chargebacks;

  • Internet or electronic activity: website activity, referral information, interactions, cart and checkout events, email events, advertising data, and analytics;

  • Approximate geolocation: approximate location derived from IP address, billing information, or information you provide;

  • Audio, visual, and user-submitted content: reference photographs, profile screenshots, generated images, drafts, and attachments;

  • Profile and preference information: bio content, interests, hobbies, occupation, lifestyle information, style preferences, profile goals, questionnaire responses, and communication preferences;

  • Professional information: occupation or general professional information voluntarily supplied for profile creation;

  • Inferences: product interests, advertising audiences, general preferences, and service recommendations derived from information provided or website activity;

  • Communications: messages and support history between you and us; and

  • Potentially sensitive information: facial photographs or related technical processing where treated as sensitive under applicable law. We do not use this information for unique identity authentication or to infer unrelated sensitive characteristics.

15.2 Sources

We collect information:

  • directly from you;

  • automatically from your device or website interaction;

  • from Shopify, payment processors, form providers, communication services, and other operational vendors;

  • from advertising, analytics, and fraud-prevention partners; and

  • from your own public profile when you specifically provide or direct us to it.

15.3 Business or Commercial Purposes

We collect and use these categories for service delivery, payment processing, customer support, website operations, personalization, analytics, advertising, attribution, security, fraud prevention, legal compliance, recordkeeping, dispute resolution, and the other purposes described in Section 6.

15.4 Categories Disclosed for Business Purposes

We may disclose relevant categories to:

  • e-commerce, hosting, payment, fraud-prevention, and security providers;

  • AI, image-generation, image-editing, creative, storage, and delivery providers;

  • employees, contractors, freelancers, and professional advisors;

  • email, CRM, support, communication, and form providers;

  • analytics and advertising partners;

  • legal, regulatory, or governmental recipients where appropriate; and

  • parties involved in a qualifying business transfer.

Profile-renewal materials are disclosed only to categories that reasonably need them for service delivery, support, security, disputes, or legal purposes.

They are not intentionally disclosed to advertising partners for audience building or their own advertising.

15.5 Retention Criteria

We use the retention criteria described in Section 12.

We do not retain personal information for longer than reasonably necessary for each disclosed purpose, subject to legal obligations, security needs, disputes, backup cycles, and technical limitations.

15.6 U.S. Privacy Rights

Depending on your state and the applicability of its law, you may have the right to:

  • confirm whether we process your personal information;

  • request access to categories or specific pieces of personal information;

  • request correction of inaccurate information;

  • request deletion, subject to exceptions;

  • obtain a portable copy of certain information;

  • opt out of sale, sharing, targeted advertising, or certain profiling;

  • limit certain uses or disclosures of sensitive personal information;

  • withdraw consent where processing is based on consent;

  • appeal a denied privacy request; and

  • receive equal service and not be unlawfully discriminated against for exercising privacy rights.

To exercise a right, contact info@getpulls.co and provide your name, the email address used for purchase or communication, your state of residence, the right you wish to exercise, and enough information for us to reasonably verify the request.

We may request additional information to verify identity or authority. We will use verification information only for the request.

Where permitted, an authorized agent may submit a request, but we may require proof of authorization and direct verification from the consumer.

Rights are subject to legal limitations and exceptions. For example, we may retain information needed to complete a transaction, provide a requested service, detect fraud, maintain security, comply with law, keep required records, or establish and defend claims.

16. Other Privacy Rights and Requests

Depending on applicable law, you may also have rights to access, correct, erase, restrict, object to, or receive a copy of your personal information, or to withdraw consent.

Submit requests to info@getpulls.co. We will respond within the period required by applicable law, if the law applies.

We may deny or limit a request where permitted, including when:

  • we cannot reasonably verify the request;

  • the request would adversely affect another person’s rights;

  • the request is abusive, fraudulent, or excessive; or

  • retention is required for legal, security, fraud-prevention, contractual, dispute, or recordkeeping purposes.

17. Children and Minors

Our website, products, and services are intended only for adults aged 18 or older.

We do not knowingly collect personal information from minors or accept photographs depicting minors for profile creation.

If we learn that we collected personal information from a minor, we may take reasonable steps to remove it. Contact info@getpulls.co if you believe a minor submitted information to us.

18. Third-Party Platforms and Services

Our website, emails, products, recommendations, or deliverables may refer or link to Tinder, Instagram, Shopify, payment providers, WhatsApp, Meta, Google, TikTok, AI tools, editing tools, cloud services, and other third-party platforms.

Those services are independent from us and process information under their own terms and privacy policies.

Once you upload delivered materials to Tinder or another platform, communicate through that platform, purchase its premium features, or otherwise use it, that platform’s data practices apply.

We are not responsible for the privacy, security, content, availability, rules, subscription charges, or practices of third-party platforms.

19. Related or Future Services

This Privacy Policy may also apply to related products or services where it is displayed or linked and where the information practices are materially consistent with those described here.

If we introduce customer accounts, account management, materially different coaching, new categories of sensitive data, materially different uses of photographs, or another service that changes how personal information is collected or used, we may update this Privacy Policy or provide a product-specific notice before the new processing begins.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, providers, business practices, or legal obligations.

When we update it, we will revise the “Last Updated” date and post the new version on our website.

If required by applicable law, we may provide additional notice or request consent for material changes.

Your continued use of the website or services after an updated policy becomes effective means that you acknowledge the updated policy. This does not override any consent or notice requirement imposed by applicable law.

21. Contact Us

For privacy questions, requests, complaints, or concerns, contact:

EXA Agency FZ-LLC
Licence No. 17002184
FDAM0301, Compass Building
Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
Email: info@getpulls.co