Terms of service

EXA Agency FZ-LLC
Last Updated: July 13, 2026
Website: getpulls.co
Contact: info@getpulls.co

These Terms and Conditions of Service (the “Terms”) govern your access to and use of getpulls.co, your purchase and use of any products or services offered by EXA Agency FZ-LLC, and your submission of photographs, information, or other materials to us.

Please read these Terms carefully before purchasing.

By visiting the Website, completing an order, selecting a checkbox referring to these Terms, submitting materials, or using a product or service, you agree to be legally bound by these Terms and our Privacy Policy.

If you do not agree, do not purchase, submit materials, or use our products or services.

1. Company Information

The contracting service provider is:

  • Company: EXA Agency FZ-LLC

  • Licence No.: 17002184

  • Address: FDAM0301, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates

  • Website: getpulls.co

  • Email: info@getpulls.co

In these Terms, “Company,” “EXA Agency,” “we,” “us,” and “our” refer to EXA Agency FZ-LLC.

“Customer,” “you,” and “your” refer to the person purchasing, accessing, submitting materials for, or using a product or service.

2. Eligibility and Geographic Scope

Our products and services are intended and offered only to customers located in the United States.

By purchasing or using a product or service, you represent and warrant that:

  • you are at least 18 years old;

  • you have the legal capacity to enter into a binding contract;

  • you are located in the United States at the time of purchase;

  • you are purchasing for your own lawful, personal use;

  • you are not prohibited from receiving the service under applicable law; and

  • the information you provide during checkout and onboarding is complete and accurate.

We may block, refuse, cancel, or restrict orders from other jurisdictions or from anyone who does not satisfy these requirements.

Using a virtual private network, false billing information, or another method to conceal an ineligible location does not create any obligation for us to provide the service.

3. Scope and Nature of the Services

We provide personalized profile-renewal and profile-optimization services designed primarily for Tinder and potentially usable, at the Customer’s discretion and responsibility, on other dating or social platforms.

Depending on the offer or package purchased, deliverables may include:

  • newly created, AI-assisted, edited, or retouched profile photographs;

  • a recommended profile bio;

  • a recommended order for profile photographs;

  • recommended prompts, interests, settings, or other profile elements;

  • general guidance concerning premium platform features;

  • profile-optimization recommendations;

  • digital guides or support materials; and

  • access to a standard Chatting System containing general strategies, examples, or templates.

The exact deliverables included in your purchase are those displayed on the applicable product page, order form, checkout, or order confirmation at the time of purchase.

Product packages, quantities, formats, features, names, prices, and availability may change over time.

If product-specific written terms shown at checkout expressly conflict with these general Terms, the product-specific terms control only for that particular conflict.

Marketing headlines, illustrations, examples, testimonials, or informal communications do not add deliverables or override these Terms unless we expressly confirm the change in writing.

These Terms may also apply to related future products or services where they are displayed or linked and where the nature of the offering is materially consistent with these Terms.

4. What We Do Not Provide

We do not:

  • request access to, log in to, operate, or manage your Tinder or other third-party accounts;

  • request your passwords, login codes, or account credentials;

  • upload or implement the delivered materials on your behalf;

  • provide matchmaking or introductions;

  • provide access to other users’ profiles or private information;

  • verify or conduct background checks on people you meet;

  • provide escort, prostitution, adult, sexual, or compensated-relationship services;

  • impersonate you or authorize you to impersonate another person;

  • guarantee platform verification or approval;

  • guarantee likes, matches, messages, replies, dates, relationships, or other outcomes; or

  • provide legal, medical, psychological, safety, or professional relationship advice.

You remain solely responsible for implementing the delivered materials, managing your accounts, choosing what to publish, complying with platform rules, communicating with other users, purchasing third-party features, and deciding whether and how to meet another person.

5. Independent Service; No Platform Affiliation

EXA Agency is an independent service provider.

We are not Tinder, Hinge, Bumble, Instagram, Meta, Match Group, or any other dating or social platform. We are not affiliated with, endorsed by, sponsored by, or acting on behalf of any such platform.

Tinder and other product or company names are trademarks of their respective owners.

References to third-party platforms are descriptive only and do not imply any relationship, authorization, or endorsement.

6. Orders, Prices, and Payment

6.1 One-Time Purchases

Unless an offer expressly and conspicuously states otherwise at checkout and you separately agree, purchases are one-time transactions and do not automatically renew.

6.2 Prices and Taxes

Prices are generally displayed in U.S. dollars.

Applicable taxes, currency-conversion charges, payment-provider fees, or other charges may be added or displayed at checkout where required.

You are responsible for any fees charged by your bank, card issuer, payment provider, mobile platform, or currency-conversion service.

6.3 Payment Authorization

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable processor to charge the total displayed at checkout.

Payments may be processed by Shopify, Shopify Payments, Stripe, PayPal, Apple Pay, Google Pay, or other third-party providers. Their separate terms may apply to the payment transaction.

6.4 Order Acceptance

An order is subject to payment confirmation, fraud screening, and our right to accept or reject it.

An automated receipt confirms that we received the order; it does not prevent us from later cancelling the order for suspected fraud, pricing or technical errors, legal or compliance concerns, ineligible location, prohibited content, inability to perform, or other reasonable grounds.

If we cancel an order before providing or materially beginning the relevant service for a reason attributable solely to us, we will refund the amount paid for the cancelled component, unless another remedy is agreed or required by law.

We may correct pricing, description, coupon, or technical errors.

If an obvious error affected your order, we may cancel and refund the affected purchase rather than perform at the erroneous price or description.

7. Immediate Onboarding and Required Submission Deadline

The personalized service cannot begin until you complete the post-purchase form and provide all requested materials, information, authorizations, and confirmations.

You should submit everything as soon as possible after purchasing. In all cases, you must provide complete and usable materials within 30 calendar days after purchase.

If you do not provide all required materials, information, or authorizations within 30 calendar days:

  • your order may automatically expire;

  • we will have no obligation to perform or reserve production capacity indefinitely;

  • amounts paid will not be refunded, except where required by non-waivable law; and

  • any reactivation will be entirely at our discretion and may be subject to availability, updated pricing, additional fees, new requirements, or a new purchase.

We are not required to send reminders before an order expires.

If we request replacement photographs, clarifications, confirmations, or additional information, you must respond as soon as reasonably possible and no later than 30 calendar days after our request.

Until you respond, all production and delivery estimates are paused.

8. Customer Materials and Representations

8.1 Materials We May Request

We may request reference photographs, links to your own profiles, screenshots of your own profile, your current bio, general background information, preferences, goals, questionnaire responses, or other materials reasonably useful for the service.

8.2 Your Representations

For every photograph, link, screenshot, statement, instruction, or other item you submit, you represent and warrant that:

  • it belongs to you or you have all rights and permissions required to submit and authorize its use;

  • any person depicted is you and is at least 18 years old;

  • you are not submitting another person’s identity, photographs, profile, or private information;

  • it does not infringe privacy, publicity, copyright, trademark, contractual, or other rights;

  • it is accurate in all material respects and is not intended to facilitate deception, fraud, impersonation, or unlawful conduct;

  • it does not contain malware or harmful code; and

  • its submission and processing as described in these Terms and our Privacy Policy are lawful.

8.3 Prohibited Materials

You must not submit:

  • passwords, login credentials, verification codes, or account-access tokens;

  • government identification documents unless we expressly request them for a lawful purpose;

  • photographs or identity materials belonging to another person;

  • content depicting minors;

  • nude, intimate, sexually explicit, exploitative, or non-consensual content;

  • private conversations or unredacted personal information belonging to another person;

  • illegal, fraudulent, hateful, threatening, defamatory, abusive, or infringing content; or

  • information that is unnecessary for the service and legally classified as highly sensitive.

If you submit prohibited, unauthorized, misleading, or unusable materials, we may delete them, request replacements, suspend work, refuse or terminate the service, preserve evidence where legally necessary, or report unlawful conduct.

To the maximum extent permitted by law, no refund is owed where suspension or termination results from your breach and we have reserved capacity, incurred costs, performed work, or provided any product.

9. Required Quality and Completeness of Customer Materials

You are responsible for providing sufficiently clear, current, accurate, and usable photographs and information.

We decide whether submitted materials are reasonably suitable for production.

If materials are incomplete, low-quality, inconsistent, outdated, obstructed, misleading, or otherwise unsuitable:

  • the 48-hour delivery period does not begin;

  • any already-started period is paused;

  • we may request new or additional materials;

  • production may take longer; and

  • we are not responsible for delays, reduced similarity, reduced quality, or inability to perform caused by the materials.

The delivery period begins or resumes only when we determine that all reasonably required materials and authorizations have been received in usable form.

10. AI-Assisted and Human Image Processing

10.1 Processing Methods

You understand and agree that the service may use artificial intelligence, generative-image technology, facial-feature or likeness-preservation processing, image compositing, face replacement or blending techniques, retouching, upscaling, color correction, background changes, human editing, and other creative or technical methods.

Your materials and working files may be processed through multiple models, websites, applications, APIs, editing tools, storage providers, or service providers.

Specific tools and workflows may change without notice according to quality, availability, cost, technical requirements, or business needs.

10.2 Required Authorization

The personalized image service inherently requires processing of your likeness and photographs.

Do not purchase or submit photographs if you do not agree to this type of processing.

Where requested, you must complete a separate electronic authorization or consent in the post-purchase form before processing begins.

This may include specific consent to the collection, processing, storage, and disclosure of facial measurements, facial vectors, face geometry, or similar data where a technology creates information regulated as biometric information under applicable law.

If you refuse or fail to provide a required authorization, we may be unable to perform the personalized service.

Such refusal or failure will be treated as a failure to complete required onboarding and may cause the order to expire under Section 7, except where applicable law requires another remedy.

10.3 Service Providers and Contractors

You authorize us to use and disclose your materials to employees, contractors, freelancers, editors, designers, AI providers, image-processing providers, hosting services, storage providers, communication tools, security services, and other contributors or vendors as reasonably necessary to:

  • create, edit, review, and deliver the service;

  • preserve likeness and perform quality control;

  • store or transfer working files;

  • provide support or troubleshoot technical issues;

  • prevent fraud, misuse, or security incidents;

  • address complaints, disputes, or chargebacks;

  • comply with law; and

  • protect our legal rights.

These providers may operate in the United States, the United Arab Emirates, or other countries and may process information under their own terms and technical practices, as further described in our Privacy Policy.

11. Nature and Limitations of AI-Generated Outputs

AI-assisted and edited images are creative outputs, not traditional documentary photographs.

They may:

  • differ from your reference photographs;

  • contain visual inaccuracies, inconsistencies, or artifacts;

  • change or reinterpret lighting, background, expression, pose, clothing, body position, proportions, hairstyle, texture, or other details;

  • depict settings, clothing, objects, or circumstances that were not captured during a real photographic session;

  • resemble existing styles, concepts, compositions, or other generated outputs; or

  • fail a platform’s moderation, authenticity, face-detection, or verification process.

We aim to produce realistic, usable, and appropriately personalized materials, but we do not warrant exact similarity, perfect realism, factual documentation of a real event, uniqueness, or error-free output.

You must inspect every deliverable before use.

You are solely responsible for deciding whether it accurately and appropriately represents you and whether its use is truthful, lawful, safe, and consistent with platform rules.

You must not use an output if you believe it materially misrepresents your identity, age, occupation, location, lifestyle, physical characteristics, or other important facts, or if its use would deceive, harm, or violate the rights of another person.

12. Delivery Time and the Meaning of “48 Hours”

When we state that a service is delivered “in 48 hours,” “within 48 hours,” or use similar wording, this refers to a target delivery period of approximately 48 calendar hours beginning only after we have received and accepted all complete, usable materials, information, and required authorizations.

The 48-hour period:

  • does not begin at the time of purchase unless all required materials are simultaneously received and accepted;

  • includes ordinary calendar hours rather than business hours;

  • may be paused whenever we need additional materials, clarification, consent, or a response from you;

  • applies to the initial delivery and not to voluntary support, corrections, or later communications; and

  • is an operational estimate, not an absolute guarantee or a term for which time is of the essence.

Delivery may reasonably take longer because of:

  • incomplete, unsuitable, or inconsistent materials;

  • unusual technical or creative complexity;

  • difficulty achieving an acceptable likeness or quality standard;

  • additional review or human editing;

  • Customer requests, changes, or delayed responses;

  • AI, software, hosting, storage, payment, communication, or provider failures;

  • security, fraud, compliance, or legal reviews;

  • illness, emergency, unexpected demand, or staffing disruption; or

  • events beyond our reasonable control.

A delay does not automatically create a right to a refund, discount, chargeback, or additional deliverable.

If applicable non-waivable law grants a remedy because a material delay makes it impossible to benefit from the service, that mandatory right remains unaffected.

13. Digital Delivery and Customer Storage

We may deliver products through email, a download link, cloud storage, a file-transfer service, a form platform, WhatsApp, another electronic communication channel, or any other reasonable digital method.

Delivery is deemed completed when the product or access instructions are sent to the email address, phone number, account, or channel you provided, or when the files are otherwise made available to you.

Delivery does not depend on whether you open the message, check a spam folder, click the link, download the files, or use the product.

You are responsible for:

  • providing correct and accessible contact information;

  • monitoring your inbox, spam folder, and relevant communication channels;

  • notifying us promptly if a delivery message cannot be accessed;

  • downloading the files before a link expires; and

  • securely storing your own copies.

We do not promise permanent hosting, storage, archiving, recovery, or redelivery.

Working files, source materials, drafts, and final deliverables may be deleted at any time after delivery in accordance with our Privacy Policy and operational needs.

14. No Standard Revisions

Unless a product page expressly states otherwise, the purchase includes one initial delivery and does not include revision rounds, remakes, alternative concepts, or ongoing optimization.

The following are subjective preferences and do not constitute defects:

  • disliking an image, bio, recommendation, pose, style, outfit, setting, expression, or creative choice;

  • preferring a different aesthetic or interpretation;

  • believing that another version might perform better;

  • changing your mind after purchase or delivery;

  • comparing the output with another customer, advertisement, example, or imagined result; or

  • failing to obtain the results you hoped for.

We may voluntarily consider feedback or make a discretionary adjustment, but doing so in one case does not create a contractual obligation, revision entitlement, refund right, or precedent for any other case.

15. Objective Delivery Issues

If a promised file is missing, corrupted, inaccessible, or contains an obvious objective production error, you must notify us at info@getpulls.co within 72 hours after delivery, describe the specific issue, and provide reasonable supporting information.

After reviewing the report, we may, at our sole reasonable discretion:

  • resend the file;

  • correct the affected item;

  • replace the affected item;

  • reperform the affected portion; or

  • determine that the delivered item is consistent with the purchased service.

To the maximum extent permitted by law, correction, replacement, reperformance, or redelivery of the affected item is the exclusive remedy for a curable objective delivery issue and does not entitle you to a full remake, additional concepts, or refund.

The 72-hour reporting period does not eliminate any non-waivable right that applicable law expressly provides, but failure to report promptly may limit our ability to verify, reproduce, or cure an alleged issue.

16. Quality Delivery Guarantee

The Quality Delivery Guarantee means that if we, acting reasonably, determine before final delivery that we cannot produce the personalized profile-renewal service to a quality standard we are willing to deliver, we may:

  • request better or additional materials;

  • extend the estimated delivery period;

  • change the reasonable production method;

  • decline or discontinue the affected service; and

  • refund the amount paid for the personalized profile-renewal component we decide not to deliver.

This guarantee:

  • is not a satisfaction guarantee;

  • is not a results guarantee;

  • is not a promise of unlimited revisions or remakes;

  • does not allow the Customer to determine unilaterally whether our quality standard was met;

  • does not apply merely because the Customer dislikes a subjective creative choice;

  • does not apply because of low likes, matches, replies, dates, or other outcomes; and

  • does not require a refund after the purchased personalized service has been delivered, except where required by non-waivable law.

Any Chatting System, guide, template pack, or separately priced digital product remains a separate component.

A refund of the personalized profile-renewal component does not include a refund for a Chatting System or other digital component that has been delivered or made accessible.

17. All Sales Final; Cancellation and Refund Policy

17.1 General Rule

ALL SALES ARE FINAL FROM THE TIME OF PURCHASE.

Because purchases reserve production capacity, initiate onboarding and administrative processing, may trigger tool or provider costs, and concern personalized or immediately usable digital products, you may not cancel an order or obtain a refund merely because work has not yet been delivered.

Except where expressly stated in these Terms or required by non-waivable law, we do not provide refunds, returns, credits, exchanges, or cancellations.

17.2 No Refund for Customer-Controlled Reasons

No refund is available because:

  • you changed your mind;

  • you no longer want or need the product;

  • you failed to submit materials, information, or consent;

  • your order expired because onboarding was not completed within 30 days;

  • you supplied incomplete, inaccurate, misleading, low-quality, or prohibited materials;

  • you dislike a subjective aspect of the output;

  • you expected revisions or deliverables not expressly included;

  • you did not download, implement, or use the delivered materials;

  • you did not purchase or properly use third-party premium features;

  • you received fewer likes, matches, messages, replies, dates, or other results than expected;

  • a platform changed its features, prices, algorithm, policies, moderation, or eligibility requirements;

  • a platform rejected an image, requested verification, restricted visibility, suspended, or terminated an account;

  • your device, email, account, or third-party service prevented access after we properly sent or made the product available; or

  • you breached these Terms, platform rules, or applicable law.

17.3 Limited Exceptions

We may issue a refund only where:

  • we invoke the Quality Delivery Guarantee for an undelivered personalized component;

  • we cancel an accepted order for a reason attributable solely to us and do not provide the affected product;

  • a verified duplicate charge occurred;

  • we voluntarily approve a refund in writing; or

  • applicable non-waivable law requires a refund or other remedy.

A voluntary refund is a customer-service decision, does not admit fault, and does not create a right or precedent.

17.4 Defective or Incomplete Service

If a service is materially defective, incomplete, or materially different from the express deliverables shown at purchase, you must follow the notice and cure procedure in Section 15.

Where permitted by law, we may first correct, replace, reperform, or complete the affected item.

A refund is available only if we determine that an appropriate cure cannot reasonably be provided or where applicable law expressly requires a refund.

17.5 Effect and Method of Refund

If a full or partial refund is issued:

  • it will normally be returned to the original payment method;

  • payment-provider processing times apply;

  • non-refundable third-party or transaction fees may be deducted where permitted by law;

  • the refund applies only to the identified component; and

  • your license to use any refunded product or deliverable immediately terminates.

After a full refund for a component, you must stop using and delete the refunded deliverables, copies, downloads, and related materials.

Nothing in this Section limits rights that cannot lawfully be waived.

18. Chatting System and Other Digital Materials

The Chatting System is a standard digital product containing general educational strategies, examples, frameworks, and ready-to-use or adaptable templates.

It is not personalized to your conversations, matches, personality, circumstances, or legal obligations.

The Chatting System may be offered as an order bump, add-on, bundle component, standalone product, bonus, upgrade, or in another format.

We may deliver it with the profile-renewal service, separately, immediately, or through another reasonable digital delivery method.

Unless expressly stated otherwise:

  • the purchase includes only the version delivered at the time of purchase;

  • future versions, updates, replacements, hosting, support, or personalized advice are not included;

  • access is deemed supplied once the materials or access instructions are sent or made available;

  • the product is non-refundable once delivered or made accessible, subject to non-waivable law; and

  • it remains separately purchased even if another component of the order is later refunded.

We do not guarantee that any message, template, opener, follow-up, sequence, or strategy will receive a response or lead to a date.

You must adapt all materials to the context, communicate honestly, respect consent and boundaries, and stop contacting anyone who does not wish to communicate.

19. Personal License for Final Deliverables

Subject to full payment and compliance with these Terms, we grant you a limited, non-exclusive, worldwide, royalty-free, perpetual, non-transferable, and non-sublicensable license to use, reproduce, display, upload, crop, resize, and personally edit the final deliverables supplied to you for your own lawful personal use, including on your own dating and social-media profiles.

This license does not permit you to:

  • resell, sublicense, distribute, or commercially exploit the deliverables as a product or service;

  • claim ownership of our underlying systems, templates, methods, prompts, or pre-existing materials;

  • use the deliverables to impersonate someone else;

  • create or support fraudulent, deceptive, illegal, adult-service, escort, or compensated-relationship activity;

  • use them in defamatory, exploitative, non-consensual, or unlawful content; or

  • transfer the deliverables for another person to use as their identity or profile.

If you require commercial advertising, resale, publication, or another use outside this personal license, you must obtain our prior written permission.

20. Ownership, AI Rights, and Non-Exclusivity

You retain any rights you already hold in your original Customer Materials.

Except for the personal license granted in Section 19, we and our licensors retain all rights in:

  • the Website and its content;

  • our brand, copy, designs, layouts, systems, processes, workflows, methods, know-how, and trade secrets;

  • prompts, templates, examples, frameworks, questionnaires, recommendations, and educational materials;

  • the Chatting System;

  • source files, working files, unused concepts, rejected drafts, and non-delivered outputs; and

  • all pre-existing or generally reusable intellectual property.

We are not required to provide source files, prompts, working files, editable files, unused drafts, process information, or the identity of every tool or provider used.

Because deliverables may involve generative AI, third-party tools, common creative concepts, or material that may not qualify for intellectual-property protection:

  • we do not guarantee that a final output is copyrightable;

  • we do not guarantee absolute exclusivity or uniqueness;

  • similar styles, poses, backgrounds, compositions, prompts, or concepts may be used or generated for others;

  • an AI provider’s terms may affect the legal status or permitted use of an output; and

  • we do not warrant that a government office or third party will recognize exclusive rights in an output.

21. License to Customer Materials

You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, copy, reproduce, transmit, review, analyze, modify, adapt, combine, process, create derivative works from, and otherwise use Customer Materials as reasonably necessary to:

  • assess and perform the order;

  • create, edit, review, and deliver outputs;

  • use AI and editing providers;

  • involve authorized personnel and contractors;

  • communicate with you and provide support;

  • maintain security, prevent fraud, and enforce these Terms;

  • address complaints, payment disputes, or legal claims;

  • comply with law; and

  • retain records as described in our Privacy Policy.

This license lasts for as long as reasonably necessary for those purposes and any permitted retention period.

We may use aggregated, statistical, operational, or otherwise non-identifiable information and general learnings derived from our work to improve our processes, products, quality standards, and business.

We will not publicly use your identifiable photographs, profile materials, testimonial, name, or case study for marketing without separate written permission.

22. Acceptable Use and Prohibited Conduct

You may use the Website, services, Chatting System, and deliverables only lawfully and responsibly.

You must not use them to:

  • impersonate, defraud, deceive, manipulate, exploit, threaten, stalk, harass, or harm another person;

  • materially misrepresent your identity, age, appearance, occupation, location, lifestyle, intentions, or relationship status;

  • contact minors or facilitate any conduct involving minors;

  • facilitate prostitution, escort services, trafficking, compensated relationships, or unlawful sexual services;

  • send spam, automated messages, mass solicitations, or repeated unwanted communications;

  • pressure, coerce, or circumvent another person’s consent or boundaries;

  • distribute another person’s private information, images, or conversations without authorization;

  • violate a platform’s terms, safety rules, verification requirements, or moderation systems;

  • evade an account suspension, ban, identity check, or security control;

  • infringe intellectual-property, privacy, publicity, or other rights;

  • scrape, copy, reproduce, resell, publish, teach, share, upload to a public AI system, or distribute the Chatting System or other protected materials;

  • introduce malware, interfere with the Website, probe security, reverse engineer systems, or automate unauthorized access; or

  • engage in any fraudulent, abusive, illegal, or harmful activity.

You remain responsible for your conduct even if you use a suggestion, template, photograph, or recommendation supplied by us.

23. Third-Party Platforms, Rules, and Verification

Tinder and other third-party platforms control their own accounts, content standards, algorithms, verification systems, visibility, subscriptions, moderation, warnings, suspensions, bans, and appeals.

You are solely responsible for reviewing and complying with the current rules of every platform you use.

You must use only your own account and content you are authorized to publish.

We do not warrant that:

  • a platform will permit AI-assisted or edited images;

  • an image will satisfy face-detection, liveness, authenticity, or photo-verification requirements;

  • an account will remain visible, verified, active, or unrestricted;

  • a recommendation will remain compatible with later platform changes; or

  • a platform will restore an account or reverse a moderation decision.

We do not assist with evading platform rules, verification, moderation, bans, or safety systems.

Any platform action or account consequence is between you and the platform and does not create a refund right against us.

24. Premium Features and Third-Party Charges

Our recommendations may discuss optional paid platform features, including subscriptions, Boosts, Super Likes, Spotlight-type features, or similar tools.

Such features may contribute to results, and results shown in examples or internal observations may have involved paid features.

Unless expressly included in the order confirmation:

  • premium features are not included in our price;

  • you purchase them directly from the relevant platform;

  • their prices, availability, operation, and refund terms are controlled by that platform;

  • you are responsible for cancelling any subscription or recurring charge; and

  • we do not reimburse third-party charges.

Guidance concerning a premium feature is general and may become outdated if the platform changes its products, algorithm, availability, pricing, or rules.

25. No Guarantee of Results

Dating-app performance depends on many matters outside our control, including your age, location, appearance, preferences, profile activity, behavior, messages, platform history, local market, competition, algorithm, timing, paid features, and other users’ independent choices.

Accordingly, we do not promise or guarantee:

  • any minimum number or percentage of likes, matches, messages, replies, or dates;

  • any increase over your previous performance;

  • that a particular person will respond or agree to meet;

  • romantic, sexual, social, financial, or relationship outcomes;

  • account visibility, verification, approval, ranking, or continued access; or

  • that results shown in testimonials, case studies, estimates, beta tests, internal testing, or profile observations will be typical or repeated.

Any performance statement is illustrative, contextual, and not a statistical average, typical result, or promise.

Individual results vary. Paid platform tools may have contributed to results shown or described.

26. Customer Interactions and Personal Safety

We do not verify, screen, supervise, endorse, or conduct background checks on dating-platform users, matches, or people you communicate with or meet.

You are solely responsible for:

  • evaluating another person’s identity, intentions, age, and trustworthiness;

  • deciding whether, when, and where to communicate or meet;

  • protecting your personal, financial, and location information;

  • choosing safe public meeting arrangements;

  • respecting consent, boundaries, and applicable law; and

  • all communications, meetings, relationships, payments, travel, conduct, and consequences involving another person.

To the maximum extent permitted by law, we are not responsible for rejection, ghosting, harassment, deception, fraud, theft, assault, injury, emotional distress, reputational harm, property damage, financial loss, unlawful conduct, or any other event arising from your interaction with another person, whether online or offline.

Nothing in our products should be interpreted as encouraging manipulation, coercion, dishonesty, persistence after rejection, unsafe conduct, or violation of consent.

27. Testimonials, Examples, and Marketing Materials

Testimonials, profile examples, demonstrations, illustrations, beta feedback, case studies, before-and-after presentations, and performance claims are provided for illustrative purposes.

They may:

  • reflect individual or exceptional experiences;

  • use changed names, images, or identifying details to protect privacy;

  • involve beta testers, early-access users, internal testing, or informal observations;

  • reflect circumstances different from yours; and

  • include results influenced by paid platform features or other actions not included in the service.

They are not warranties, statistical averages, typical results, or guaranteed outcomes.

We will not publicly use your identifiable photographs, testimonial, profile, name, or case-study information without separate written permission.

28. Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and is incorporated into these Terms by reference.

By purchasing and submitting materials, you acknowledge that the personalized service requires the data practices described in the Privacy Policy, including international processing and the use of relevant AI, editing, storage, communication, and service providers.

Where applicable law requires separate consent, we will request it through an appropriate notice, checkbox, or authorization.

Contractual acceptance of these Terms does not eliminate any separate consent requirement imposed by law.

29. Suspension, Refusal, and Termination

We may refuse, pause, restrict, or terminate access to the Website, an order, a product, support, or the Chatting System if we reasonably believe that:

  • you breached these Terms;

  • you supplied unauthorized, prohibited, fraudulent, or misleading materials;

  • you engaged in abuse, threats, harassment, fraud, or bad-faith conduct;

  • a payment was reversed, disputed, unauthorized, or fraudulent;

  • your requested use creates legal, safety, reputational, platform, or operational risk;

  • continued performance is technically or legally impracticable;

  • you are located outside the eligible territory; or

  • suspension is necessary to protect us, a service provider, another person, or the public.

Where termination results from your breach, you remain responsible for amounts already paid or incurred, and no refund is due to the maximum extent permitted by law.

After termination or a full refund, you must stop using any affected product for which your license has ended.

Sections concerning payment, intellectual property, acceptable use, disclaimers, liability, indemnity, disputes, and other provisions that by their nature should survive will remain effective.

30. Disclaimers of Warranties

To the maximum extent permitted by applicable law, the Website, products, services, recommendations, images, templates, and other deliverables are provided “as is” and “as available.”

We disclaim all express or implied warranties not expressly stated in these Terms, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, compatibility, uninterrupted operation, error-free output, platform acceptance, and results.

We do not warrant that:

  • the Website or any third-party provider will always be available or secure;

  • AI or editing outputs will be free from defects, artifacts, bias, or inaccuracies;

  • every recommendation will remain current;

  • a product will meet your subjective expectations;

  • use of the deliverables will comply with every third-party platform rule; or

  • any particular result will occur.

Some jurisdictions do not permit certain warranty exclusions. In that case, the exclusions apply only to the maximum extent permitted by law.

31. Limitation of Liability

To the maximum extent permitted by applicable law, EXA Agency FZ-LLC and its owners, officers, employees, contractors, freelancers, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential loss or damage, including:

  • lost opportunities, profits, revenue, business, data, or goodwill;

  • account restriction, loss, suspension, ban, or failure of verification;

  • third-party subscription, Boost, advertising, travel, communication, or dating costs;

  • loss of matches, messages, replies, dates, relationships, or expectations;

  • emotional distress, embarrassment, rejection, reputational harm, or social consequences;

  • conduct of a dating-platform user or another third party;

  • inability to access, recover, or redownload files;

  • unauthorized access or a security event outside our reasonable control; or

  • reliance on advice, templates, examples, or recommendations.

To the maximum extent permitted by law, our total aggregate liability arising from or relating to a particular order, product, service, or these Terms will not exceed the amount you actually paid to us for the specific affected order or component giving rise to the claim.

These limitations apply regardless of the legal theory and even if we were advised that a loss was possible.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross fault, or another liability that cannot lawfully be excluded or limited.

Any mandatory consumer remedy remains available only to the extent required by applicable law.

32. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless EXA Agency FZ-LLC and its owners, officers, employees, contractors, freelancers, affiliates, licensors, and service providers from claims, demands, proceedings, losses, liabilities, damages, judgments, penalties, and reasonable legal costs arising from or relating to:

  • Customer Materials you submit;

  • your breach of these Terms or representations;

  • your violation of law or third-party rights;

  • your Tinder or other platform account, profile, communications, or conduct;

  • your use, modification, publication, transfer, or misuse of a deliverable;

  • allegations of impersonation, deception, infringement, privacy violation, harassment, or unlawful conduct caused by you; or

  • your interaction or meeting with another person.

We may control the defense and settlement of a covered claim.

You agree to provide reasonable cooperation and not settle a claim imposing an obligation or admission on us without our prior written consent.

This Section does not require indemnification for a claim to the extent caused by our own fraud, intentional misconduct, gross fault, or other conduct for which indemnification cannot lawfully be required.

33. Force Majeure and Events Beyond Our Control

We are not responsible for delay, interruption, or failure caused by events beyond our reasonable control, including:

  • internet, hosting, cloud, payment, email, storage, communication, software, or AI-provider outages;

  • provider policy, model, API, pricing, access, or technical changes;

  • cybersecurity incidents, malicious attacks, or fraud;

  • power failures, equipment failures, or telecommunications disruption;

  • illness, emergency, accident, labor disruption, or unexpected personnel unavailability;

  • natural disaster, extreme weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, sanctions, or government action;

  • changes in law, regulation, platform policy, or enforcement; or

  • another event that could not reasonably be prevented or overcome.

Our obligations and estimated delivery times are suspended for the duration and reasonable consequences of such an event.

We may use alternative providers, extend delivery, modify the reasonable method of performance, or cancel an affected component.

If we cancel without delivering the affected component, any refund or credit will be determined under Section 17 and applicable law.

34. Informal Resolution and Chargebacks

34.1 Contact Us First

Before commencing formal proceedings, you agree to send a detailed written notice to info@getpulls.co explaining:

  • your name and order email;

  • the order number;

  • the nature of the issue;

  • the facts and supporting documents; and

  • the specific remedy requested.

Both parties agree to attempt in good faith to resolve the dispute informally for at least 30 calendar days after receipt of a complete notice, unless urgent injunctive relief or a non-waivable legal deadline makes waiting unlawful or impracticable.

34.2 Payment Disputes and Chargebacks

If you believe a charge is incorrect, you agree, where reasonably possible and without giving up non-waivable cardholder rights, to contact us before initiating a payment dispute and allow us a reasonable opportunity to investigate and respond.

A chargeback is not an authorized substitute for the refund rules in these Terms.

Filing a knowingly false, misleading, or bad-faith payment dispute after receiving a product, or falsely claiming that an authorized purchase was unauthorized, is a material breach.

We may respond to a chargeback by providing the payment processor or financial institution with relevant records, including checkout acceptance, order details, communications, submission history, delivery evidence, access logs, and these Terms.

We may suspend further service or access while a payment dispute is pending.

Nothing in this Section prevents you from exercising a payment or consumer right that cannot lawfully be waived.

35. Governing Law and Courts

These Terms and any contractual or non-contractual dispute arising from or relating to them, the Website, an order, a product, or a service are governed by the federal laws of the United Arab Emirates and, where applicable, the laws in force in the Emirate of Ras Al Khaimah, without giving effect to conflict-of-law principles that would require another law.

After completion of the informal process in Section 34, the courts of Ras Al Khaimah, United Arab Emirates, will have exclusive jurisdiction to the maximum extent permitted by law.

Nothing in this choice-of-law or jurisdiction clause deprives a U.S. consumer of a protection or remedy that the consumer’s applicable law makes mandatory and non-waivable.

Where an exclusive forum provision cannot lawfully be enforced, it will apply to the greatest extent permitted.

The parties have not agreed to mandatory pre-dispute arbitration.

To the maximum extent permitted by applicable law, each party will bring any claim only in its individual capacity and not as a plaintiff or class member in a purported class, collective, coordinated, consolidated, or representative proceeding.

36. Electronic Contract and Communications

You agree that:

  • checking a box, clicking an order button, completing checkout, submitting a form, or otherwise electronically indicating agreement constitutes your electronic acceptance;

  • electronic records and signatures have the same effect as paper records and handwritten signatures to the extent permitted by law;

  • we may provide order notices, disclosures, invoices, delivery messages, and legal communications electronically; and

  • you are responsible for keeping your contact information current.

The checkout statement “By completing your order, you agree to our Terms of Service and Privacy Policy,” or substantially similar language linked to these documents, forms part of the electronic contracting process.

Service-related communications are not marketing messages and may be sent even if you opt out of marketing.

37. Changes to These Terms

We may update these Terms to reflect changes in our services, providers, technology, pricing structure, business practices, or legal obligations.

The version in effect when you complete an order generally governs that order.

Updated Terms apply to later orders and to continued Website use after their effective date.

If a material change must apply to an existing service because of law, security, platform requirements, or a necessary operational change, we may provide additional notice where required.

No update will retroactively remove a non-waivable right.

The “Last Updated” date identifies the current published version.

38. General Provisions

38.1 Entire Agreement

These Terms, the Privacy Policy, the applicable product description, checkout disclosures, order confirmation, and any product-specific written terms form the entire agreement concerning the purchase and replace prior discussions or representations about that subject.

38.2 Severability

If any provision is held invalid, illegal, or unenforceable, it will be enforced to the maximum lawful extent or modified as minimally necessary, and the remaining provisions will remain effective.

38.3 No Waiver

Failure or delay in enforcing a provision does not waive it.

A waiver is effective only if made in writing by an authorized representative and applies only to the specific instance stated.

38.4 Assignment and Subcontracting

You may not transfer or assign an order, license, right, or obligation without our prior written consent.

We may subcontract performance and may assign or transfer these Terms, an order, or related rights and obligations in connection with a service-provider arrangement, reorganization, financing, merger, acquisition, sale of assets, or transfer of the business, subject to applicable law.

38.5 No Agency or Partnership

These Terms do not create employment, agency, partnership, fiduciary, franchise, joint-venture, matchmaking, or representative relationship between you and us.

38.6 Headings

Headings are for convenience and do not limit interpretation.

38.7 English Language

These Terms are written and concluded in English.

Any translation is provided only for convenience. To the extent permitted by law, the English version controls in the event of inconsistency.

39. Contact and Complaints

Questions, complaints, refund requests permitted by these Terms, and legal notices should be sent to:

EXA Agency FZ-LLC
Licence No. 17002184
FDAM0301, Compass Building
Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
Email: info@getpulls.co

Please include your full name, order email, order number, and a clear description of the issue so that we can review it efficiently.