Terms of service

Last Updated: 30.05.2026

These Terms and Conditions (“Terms”) govern your access to and use of the website, products, digital content, services, communications, and related offers operated by EXA Agency FZ-LLC (“Company,” “we,” “us,” or “our”).

Our main product is currently marketed under the brand Pulls InstaOS™. We may also offer related optional services, including the InstaOS Launch Check™, online profile review, personalized feedback, support, and future coaching or consulting services.

By accessing our website, purchasing a product, submitting an order, using our content, communicating with us, or using any of our services, you agree to these Terms.

If you do not agree to these Terms, do not use our website, purchase our products, or use our services.

1. Company Information

Company: EXA Agency FZ-LLC
Licence No.: 17002184
Address: FDAM0301, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Contact Email: info@getpulls.co

The Company is incorporated in the United Arab Emirates and may provide products and services to customers internationally, subject to these Terms and applicable laws.

2. Nature of Our Products and Services

Pulls InstaOS™ and related offers are digital educational products and services designed to help adult users improve their online profile presentation, communication structure, and personal positioning.

Our products may include, depending on the offer purchased:

  • digital educational materials;

  • files, guides, templates, frameworks, examples, checklists, or similar resources;

  • access links or downloadable materials;

  • optional profile review or personalized feedback;

  • optional future coaching or consulting services.

We may update, modify, replace, remove, expand, or restructure the content, format, delivery method, or platform used to deliver our products at any time.

Our products and services are provided for educational and informational purposes only.

We do not provide:

  • matchmaking services;

  • dating platform services;

  • introductions to third parties;

  • access to third-party profiles;

  • account management services;

  • adult services;

  • escort services;

  • guaranteed matches, replies, dates, followers, relationships, romantic outcomes, sexual outcomes, account growth, verification, or platform approval.

You understand that any results depend on many factors outside our control, including your profile, photos, communication style, location, market, behavior, effort, timing, platform algorithms, third-party responses, and other external circumstances.

3. Adult-Only Service

You must be at least 18 years old and legally considered an adult in your country, state, or jurisdiction of residence to access, purchase, or use our products or services.

By using our website or purchasing from us, you represent and warrant that:

  • you are at least 18 years old;

  • you are legally allowed to enter into these Terms;

  • you will not use our products or services in connection with minors;

  • you will not submit content involving minors;

  • you will not use our content to contact, target, manipulate, harass, exploit, or communicate inappropriately with minors.

We reserve the right to refuse service, cancel orders, suspend access, or terminate your use of our products if we believe you are underage or have violated this section.

4. Geographic Availability

Our services are primarily intended for customers in the United States.

We reserve the right to restrict, refuse, cancel, or refund orders from any country, state, territory, region, or jurisdiction where we are not prepared to offer our products or where offering the products may create additional legal, tax, regulatory, payment-processing, or compliance obligations.

We do not currently target customers in the European Union, the United Kingdom, or other jurisdictions where additional regulatory requirements may apply, although we may expand availability in the future.

You may not use or purchase our products if you are located in, resident in, organized under the laws of, or ordinarily operating from any jurisdiction subject to applicable trade restrictions, sanctions, embargoes, or other restrictions under UAE, US, UN, or other applicable laws.

We may cancel, refuse, or refund any order where we believe the transaction may violate applicable laws, platform rules, sanctions, payment processor requirements, or our internal compliance policies.

5. No Affiliation With Third-Party Platforms

Pulls InstaOS™, InstaOS Launch Check™, EXA Agency FZ-LLC, and our website are not affiliated with, endorsed by, sponsored by, or officially connected to Instagram, Meta, Facebook, TikTok, Tinder, Bumble, Hinge, X, or any other social media, dating, technology, or communication platform.

Any references to third-party platforms are for descriptive or educational purposes only.

You are solely responsible for complying with the terms, rules, community guidelines, advertising policies, privacy policies, and user agreements of any third-party platform you use.

We are not responsible for:

  • account restrictions;

  • account bans;

  • reduced reach;

  • loss of followers;

  • content removals;

  • algorithm changes;

  • platform policy changes;

  • message restrictions;

  • profile limitations;

  • loss of access;

  • verification denial;

  • any other action taken by a third-party platform.

6. Orders, Payments, and Pricing

Prices are shown in USD, unless otherwise stated.

We may change prices, product availability, bonuses, features, offers, or promotions at any time without prior notice.

Payments may be processed through Shopify, Shopify Payments, Stripe, PayPal, Apple Pay, Google Pay, or other third-party payment providers.

By submitting an order, you authorize us and our payment processors to charge the payment method you provide for the applicable amount.

You are responsible for ensuring that your billing information is accurate and that you are authorized to use the payment method provided.

We do not directly store your full payment card information.

Taxes, currency conversion fees, bank fees, payment processing fees, duties, or other charges may apply depending on your location, payment method, bank, card issuer, or applicable law. Unless expressly stated otherwise, you are responsible for any such charges.

We may refuse, cancel, hold, review, or refund any order if we suspect fraud, abuse, unauthorized payment, restricted jurisdiction, payment processor risk, chargeback risk, or violation of these Terms.

7. Delivery of Digital Products

Pulls InstaOS™ may be delivered by email, download link, access link, digital file, online platform, member area, cloud-based access, or another method selected by us.

Delivery methods may change over time.

Once the product or access instructions are sent to the email address or contact method provided at checkout, the product will be considered delivered.

You are responsible for:

  • providing the correct email address and contact information;

  • checking spam, promotions, and junk folders;

  • preserving any downloaded files;

  • accessing the materials within a reasonable period;

  • contacting us promptly if you do not receive access.

We may, but are not required to, re-send access links or provide alternative access if you lose access to your email, device, files, or download.

If we provide access through a platform or member area, we may suspend, modify, migrate, replace, or discontinue that access method at our discretion, provided we make commercially reasonable efforts to preserve access to the purchased materials where appropriate.

8. Licence to Use Purchased Materials

When you purchase Pulls InstaOS™ or related digital content, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the materials for your own personal educational use.

You do not purchase ownership of the content.

All intellectual property rights remain owned by us or our licensors.

You may not:

  • copy the materials except for your own personal use;

  • share the materials with others;

  • resell, redistribute, sublicense, publish, upload, leak, or transfer the materials;

  • post the materials in public or private groups;

  • use the materials to create a competing product;

  • train artificial intelligence systems using the materials;

  • remove copyright or ownership notices;

  • reverse engineer, scrape, or extract our content;

  • give access to anyone else;

  • use another customer’s access credentials;

  • make the materials available through piracy groups, Telegram groups, Discord servers, forums, social media, file-sharing platforms, or any other channel.

If you violate this section, we may suspend or terminate your access without refund and pursue any legal remedies available to us.

9. Refund Policy for Pulls InstaOS™

We offer a 7-day no-questions-asked refund policy for the main Pulls InstaOS™ digital product, subject to these Terms.

To request a refund, you must contact us at info@getpulls.co within 7 calendar days from the date of purchase.

If approved, we will process the refund to the original payment method where possible.

After a refund is issued:

  • your licence to use Pulls InstaOS™ ends;

  • where technically possible, we may revoke your access;

  • you must stop using the materials;

  • you must delete any downloaded copies, files, or materials in your possession;

  • you may not share, copy, resell, or use the materials after the refund.

Payment processing fees may be non-refundable where permitted by law and by the relevant payment processor.

We reserve the right to refuse or limit refunds in cases of fraud, abuse, repeated refund requests, chargeback abuse, unauthorized sharing, violation of these Terms, or misuse of our products.

Submitting a chargeback before contacting us may result in suspension of access while the dispute is investigated.

10. InstaOS Launch Check™

The InstaOS Launch Check™ is an optional one-time profile review or audit service that may be offered as an order bump, upsell, or separate service.

The Launch Check™ is intended to provide educational feedback, suggestions, indications, and practical review points regarding your online profile presentation.

It is not a guarantee of results.

It does not certify that you will obtain replies, followers, dates, matches, attention, growth, verification, or platform approval.

10.1 Delivery

Unless stated otherwise at checkout, the Launch Check™ will be delivered within 7 business days after we receive all required materials and information from you.

The delivery period begins only after we have received complete and usable materials.

If your materials are incomplete, inaccessible, unclear, inappropriate, restricted, or require clarification, delivery may be delayed.

Delivery may be made by email, WhatsApp, written message, video, document, checklist, or another reasonable method chosen by us.

10.2 Customer Materials

To perform the Launch Check™, we may ask you to provide materials such as:

  • a public username;

  • profile screenshots;

  • profile photos;

  • bio text;

  • examples of profile presentation;

  • other relevant materials requested by us.

The exact materials requested may vary depending on the service format.

You must not send:

  • passwords;

  • login credentials;

  • access codes;

  • intimate or explicit content;

  • content involving minors;

  • illegal content;

  • private information of third parties without permission;

  • screenshots showing identifiable information of other people unless properly blurred or anonymized;

  • content that violates third-party platform rules.

We are not required to perform the Launch Check™ if you submit inappropriate, incomplete, illegal, unsafe, or unusable materials.

10.3 Limited Scope

Unless expressly stated otherwise, the Launch Check™ includes one profile review and a limited set of feedback, indications, or correction points.

The Launch Check™ may include up to one review with a maximum of three focused clarification or correction points, at our discretion.

It does not include ongoing coaching, unlimited revisions, profile management, message writing, account access, direct implementation, or follow-up consulting unless expressly stated in writing.

10.4 Customer Delay

If you purchase the Launch Check™ but do not submit the required materials within 30 days from purchase, we may consider the service expired.

In that case, no refund will be due.

We may, at our discretion, allow late submission, extend the deadline, or convert the service into another form of credit, but we are not required to do so.

10.5 Refunds for Launch Check™

The InstaOS Launch Check™ is refundable only before you submit the required materials and before we begin work.

Once you submit the materials, once we begin reviewing them, or once the Launch Check™ is delivered, the service becomes non-refundable.

This is because the Launch Check™ involves personalized time, review, and work.

If we are unable to provide the Launch Check™ for reasons within our control, we may issue a refund or alternative solution at our discretion.

10.6 New York and Other Restricted Locations

At this stage, we generally do not intend to offer personalized audit, profile review, or coaching services to customers located in or billing from New York, unless we have specifically confirmed availability.

Because online advertising and checkout systems may not perfectly exclude every location, we reserve the right to cancel, refuse, or refund Launch Check™ orders from New York or other jurisdictions where we decide not to offer the service.

If we discover after purchase but before work begins that you are located in a restricted jurisdiction, we may cancel and refund the Launch Check™.

If you misrepresent your location, we may refuse service without refund where permitted by law.

11. Future Coaching or Consulting Services

We may, in the future, offer optional coaching, consulting, implementation support, profile review, communication support, or similar services.

Such services may be offered only by application, invitation, separate checkout, separate agreement, or separate written terms.

Unless expressly stated otherwise, coaching or consulting services are not included with the purchase of Pulls InstaOS™ or the InstaOS Launch Check™.

Future coaching or consulting services may have separate:

  • pricing;

  • eligibility requirements;

  • duration;

  • deliverables;

  • communication channels;

  • refund terms;

  • cancellation terms;

  • scheduling terms;

  • jurisdictional restrictions.

We reserve the right to accept or reject any coaching application at our discretion.

We may refuse, cancel, or restrict coaching services for customers located in jurisdictions where additional legal, regulatory, or consumer contract requirements may apply, including New York, unless we have prepared the relevant terms and compliance structure.

No coaching or consulting service will guarantee any specific result.

12. Acceptable Use

You agree to use our website, products, and services lawfully, ethically, and responsibly.

You must not use our content, templates, frameworks, suggestions, feedback, or services to:

  • harass, stalk, threaten, exploit, intimidate, deceive, or abuse anyone;

  • impersonate another person;

  • spam others;

  • violate the terms of any third-party platform;

  • manipulate, coerce, pressure, or exploit another person;

  • engage in illegal conduct;

  • contact minors inappropriately;

  • send explicit or unwanted content;

  • violate privacy rights;

  • scrape, automate, or mass-message users on third-party platforms;

  • misrepresent yourself in a materially deceptive way;

  • use our materials for adult services, escort services, or unlawful dating-related services;

  • create or promote hate, violence, discrimination, exploitation, or illegal activity.

We reserve the right to suspend or terminate access without refund if we believe you have violated this section.

13. No Guaranteed Results

You understand and agree that we do not guarantee any specific outcome.

We do not guarantee:

  • replies;

  • matches;

  • followers;

  • dates;

  • relationships;

  • romantic outcomes;

  • sexual outcomes;

  • profile approval;

  • verification;

  • account growth;

  • platform reach;

  • social status;

  • income;

  • business results;

  • personal transformation;

  • specific reactions from other people.

Any examples, testimonials, case studies, screenshots, feedback, or references to results are illustrative only and do not guarantee that you will achieve the same or similar outcome.

Your results depend on many factors outside our control.

14. Testimonials, Reviews, and Case Studies

Any testimonials, reviews, examples, or case studies displayed on our website or marketing materials represent individual experiences.

They are not guarantees, promises, or representations of typical results.

We may use testimonials or customer materials only where we have permission to do so.

You may not provide false, misleading, manipulated, or fabricated reviews, testimonials, screenshots, or claims.

We reserve the right to remove or refuse any review or testimonial that we believe is false, misleading, abusive, unlawful, or inconsistent with our policies.

15. User-Submitted Content and Materials

If you submit content, screenshots, photos, messages, profile materials, bio text, feedback, testimonials, or other materials to us, you represent and warrant that:

  • you own the materials or have the legal right to provide them to us;

  • the materials do not violate any third-party rights;

  • the materials do not contain prohibited content;

  • the materials do not involve minors;

  • the materials do not include private information of third parties unless properly authorized or anonymized;

  • the materials are accurate to the best of your knowledge.

You grant us a limited, non-exclusive, worldwide licence to use, view, store, copy, process, and analyze the submitted materials solely as necessary to provide the purchased service, communicate with you, improve internal processes, protect our legal rights, handle disputes, prevent fraud, and comply with legal obligations.

We will not use your submitted profile materials, screenshots, photos, or coaching materials in public marketing, advertising, testimonials, or case studies without separate permission.

We may refuse, delete, or disregard materials that are inappropriate, illegal, unsafe, offensive, explicit, incomplete, or unusable.

16. Internal Team, Contractors, and Tools

We may use internal team members, contractors, service providers, systems, software, automation, and AI-assisted tools to help operate the business, deliver products, review materials, provide support, analyze submissions, improve processes, or prepare feedback.

Personalized review and feedback may be supported by internal tools, but the final service may involve human review, team input, or internal quality control.

You agree that we may share your materials internally or with trusted contractors only as reasonably necessary to provide the service, subject to confidentiality, operational, legal, or business safeguards.

17. Privacy

Your use of our website, products, and services is also governed by our Privacy Policy.

By using our website or purchasing from us, you acknowledge that we may collect, use, process, store, disclose, and transfer personal information as described in our Privacy Policy.

You can review our Privacy Policy here:

https://getpulls.co/policies/privacy-policy

18. Email, WhatsApp, and Communications

By purchasing from us, contacting us, submitting your email, or requesting information, you agree that we may contact you regarding:

  • your purchase;

  • product access;

  • delivery;

  • support;

  • audit materials;

  • service updates;

  • refund requests;

  • dispute resolution;

  • related products or offers;

  • future services, including optional audit or coaching offers.

We may communicate by email, WhatsApp, website forms, social media, online meeting tools, or other contact methods you provide.

You can unsubscribe from marketing emails using the unsubscribe link included in those emails.

We may still send transactional or service-related communications even if you unsubscribe from marketing messages.

You are responsible for ensuring that your contact information remains accurate and that you can receive our communications.

19. Chargebacks and Payment Disputes

If you have an issue with your purchase, you agree to contact us first at info@getpulls.co so we can attempt to resolve the matter.

Submitting a chargeback or payment dispute without first contacting us may result in:

  • suspension of access;

  • termination of services;

  • cancellation of pending deliverables;

  • investigation of your account;

  • submission of evidence to the payment processor;

  • loss of eligibility for future purchases;

  • recovery of costs where permitted by law.

We reserve the right to contest chargebacks and provide evidence including order records, access logs, delivery confirmations, communication history, accepted terms, refund policy, and proof of service delivery.

20. Suspension and Termination

We may suspend, restrict, revoke, or terminate your access to our website, products, services, or communications if we believe you have:

  • violated these Terms;

  • shared or resold our materials;

  • abused the refund policy;

  • filed improper chargebacks;

  • submitted false information;

  • harassed our team;

  • used our products unlawfully;

  • violated third-party rights;

  • violated platform rules;

  • submitted prohibited content;

  • created payment, compliance, fraud, legal, or reputational risk.

Termination does not waive our right to enforce these Terms or pursue any remedies available to us.

21. Intellectual Property

All content, materials, designs, copy, videos, documents, frameworks, templates, names, branding, graphics, systems, methods, concepts, structures, product names, and other materials provided by us are owned by us or our licensors.

This includes, without limitation:

  • Pulls InstaOS™;

  • InstaOS Launch Check™;

  • product materials;

  • page copy;

  • templates;

  • frameworks;

  • examples;

  • methods;

  • educational content;

  • graphics;

  • videos;

  • written materials;

  • strategy documents;

  • product structure.

You may not copy, reproduce, adapt, distribute, sell, publish, display, create derivative works from, or otherwise exploit our intellectual property without our prior written permission.

Nothing in these Terms transfers ownership of our intellectual property to you.

22. Prohibited Commercial Use

You may not use our products, materials, templates, frameworks, or methods to:

  • create a competing product or service;

  • train other people commercially;

  • sell audits or coaching based on our materials;

  • build an agency offer based on our content;

  • redistribute our content to clients;

  • include our content in a course, community, group, membership, or paid offer;

  • use our materials as part of your own commercial product.

Any commercial use requires our prior written permission.

23. Availability and Changes

We may modify, update, suspend, discontinue, replace, or limit any part of the website, product, service, delivery method, platform, bonus, offer, or feature at any time.

We do not guarantee that the website or any service will be available without interruption, error, delay, or technical issue.

We are not responsible for delays, interruptions, outages, data loss, platform failures, payment provider issues, email delivery problems, third-party service failures, or events outside our reasonable control.

24. Disclaimer of Warranties

To the maximum extent permitted by law, our website, products, content, services, and materials are provided on an “as is” and “as available” basis.

We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, reliability, and suitability.

We do not warrant that:

  • the products will meet your expectations;

  • the materials will produce any specific result;

  • any platform will respond positively to changes you make;

  • other people will react in any particular way;

  • our website or services will be uninterrupted or error-free;

  • all defects will be corrected;

  • our content will remain unchanged.

Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you.

25. Limitation of Liability

To the maximum extent permitted by law, EXA Agency FZ-LLC and its owners, managers, employees, contractors, agents, service providers, affiliates, and representatives will not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or similar damages.

This includes, without limitation:

  • lost profits;

  • lost opportunities;

  • emotional distress;

  • reputational harm;

  • loss of data;

  • loss of access;

  • third-party platform actions;

  • account restrictions;

  • account bans;

  • reduced reach;

  • failed outcomes;

  • failure to obtain replies, dates, matches, followers, relationships, or results;

  • damages caused by third-party conduct;

  • damages caused by your use or misuse of our content.

To the maximum extent permitted by law, our total liability for any claim related to these Terms, the website, products, or services will not exceed the amount you paid to us for the specific product or service giving rise to the claim.

If you purchased multiple products, liability will be limited to the amount paid for the specific product or service directly related to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

26. Indemnification

You agree to defend, indemnify, and hold harmless EXA Agency FZ-LLC and its owners, managers, employees, contractors, agents, service providers, affiliates, and representatives from and against any claims, damages, losses, liabilities, costs, expenses, or fees, including reasonable legal fees, arising from or related to:

  • your use of our website, products, or services;

  • your violation of these Terms;

  • your violation of any law or third-party right;

  • your use of our materials in an unlawful, abusive, deceptive, or harmful way;

  • your submitted content or materials;

  • your communications with third parties;

  • your violation of platform rules;

  • your infringement of intellectual property or privacy rights;

  • your misuse of templates, frameworks, or suggestions.

27. Informal Dispute Resolution

Before starting any formal legal proceeding, you agree to first contact us at info@getpulls.co and attempt to resolve the dispute informally.

Your notice must include:

  • your full name;

  • the email used for purchase;

  • order number, if available;

  • a description of the issue;

  • the remedy you are requesting;

  • relevant supporting documents.

We will make reasonable efforts to review and respond to your request.

Both parties agree to attempt in good faith to resolve any dispute informally before initiating formal proceedings, except where immediate legal action is required to prevent misuse of intellectual property, fraud, abuse, unlawful conduct, or irreparable harm.

28. Governing Law and Jurisdiction

To the maximum extent permitted by applicable law, these Terms and any dispute arising from or relating to these Terms, the website, products, or services will be governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles.

To the maximum extent permitted by applicable law, any dispute that cannot be resolved informally will be submitted to the competent courts of the United Arab Emirates.

Nothing in these Terms limits rights that cannot be waived under mandatory consumer protection laws applicable in your jurisdiction.

Where applicable law gives you mandatory rights or requires a different forum, venue, procedure, or legal protection, those mandatory rights will apply only to the extent required by law.

29. Class Action and Representative Action Waiver

To the maximum extent permitted by law, you and the Company agree that any dispute will be handled only on an individual basis.

You agree not to bring, join, or participate in any class action, collective action, representative action, private attorney general action, or similar proceeding against us.

If this waiver is found unenforceable in a particular jurisdiction or proceeding, it will be severed only to the extent necessary, and the remaining provisions of these Terms will continue to apply.

30. Jury Trial Waiver

To the maximum extent permitted by law, you and the Company knowingly and voluntarily waive any right to a trial by jury in any dispute arising from or relating to these Terms, the website, products, or services.

If this waiver is not enforceable in a particular jurisdiction, it will apply only to the maximum extent permitted by law.

31. Force Majeure

We will not be liable for any delay or failure to perform caused by events beyond our reasonable control, including:

  • acts of God;

  • natural disasters;

  • war;

  • terrorism;

  • civil unrest;

  • government action;

  • sanctions or regulatory restrictions;

  • internet outages;

  • payment processor failures;

  • platform outages;

  • cyberattacks;

  • labor disputes;

  • illness;

  • supplier failures;

  • technical issues;

  • changes by third-party platforms.

32. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, delegate, or subcontract our rights or obligations at any time as part of business operations, restructuring, sale, merger, acquisition, or transfer of assets.

33. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be modified or limited to the minimum extent necessary to make it enforceable.

If modification is not possible, the provision will be severed, and the remaining provisions will remain in full force and effect.

34. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by us.

35. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, product-specific terms, checkout terms, and any separate written agreement for coaching or consulting, constitute the entire agreement between you and us regarding your use of our website, products, and services.

If there is a conflict between these Terms and a separate written agreement signed or expressly accepted by both parties for a specific service, the separate agreement will control for that specific service.

36. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on our website with a revised “Last Updated” date.

Your continued use of the website, products, or services after updated Terms are posted means you accept the updated Terms.

For material changes, we may provide additional notice where appropriate.

37. Contact

For questions about these Terms, refunds, access, support, or disputes, contact us at:

EXA Agency FZ-LLC
FDAM0301, Compass Building
Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah
United Arab Emirates

Email: info@getpulls.co